Terms of service
These terms apply when a business uses one of our hosted products: CRM, AI Insights, OMS or Check-in (the "Service"). If you have signed a separate agreement with us, that agreement applies first and these terms fill any gaps.
1. The parties
The Service is provided by Code F AB, org.nr 559385-6338, Metergatan 10, 507 43 Borås, Sweden("we", "us"). The customer is the company or organisation that signs up for or orders the Service ("you"). The Service is intended for businesses, not consumers.
2. The Service
We provide the Service as hosted software (SaaS). We continuously improve it and may change features, but we will not materially reduce core functionality you pay for without notifying you in advance. Products marked Preview or Pilot are early versions: they are offered as they are, may change more often, and are not covered by any availability commitment unless we have agreed otherwise in writing.
3. Accounts and security
You are responsible for the users you invite, for keeping their credentials safe and for what is done in your account. Two-factor authentication is mandatory in CRM and AI Insights. Tell us straight away at info@codefab.dev if you suspect unauthorised access.
4. Acceptable use
You agree not to:
- use the Service for anything unlawful, deceptive or harmful, or to store content you have no right to;
- send unsolicited marketing, or email or text people without a lawful basis (for example consent) under GDPR and Swedish marketing law;
- try to access other customers' data, get around security or usage limits, or disrupt the Service;
- resell or provide the Service to third parties without our written consent.
When you send email or SMS through CRM, you are the sender and responsible for honouring unsubscribes and opt-outs. The Service provides the tools to do so.
5. Your data
You own your data. We process it only to provide the Service, as your processor under the Data Processing Agreement, which forms part of these terms. You can export your data at any time while the agreement is active. Our own handling of personal data is described in the privacy policy.
6. Availability and support
We aim to keep the Service available at all times. Planned maintenance is kept short, scheduled outside office hours where practical, and announced in advance when it will cause noticeable downtime. Data is backed up every night. We do not offer a contractual uptime percentage by default; a service level agreement can be agreed separately. Support is provided by email at info@codefab.dev on Swedish business days.
7. Fees and payment
Fees and billing intervals are set out in your order, quote or price list. Unless otherwise agreed, prices are in SEK excluding VAT and invoices are payable within 30 days. If an invoice is overdue, we may charge statutory late-payment interest and, after written notice, suspend the Service until it is paid.
8. Third-party services
Some features rely on services you connect yourself, such as an email or SMS provider, Mailchimp or your own database. Your use of those services is governed by your agreement with that provider, and we are not responsible for their availability or deliverability.
9. Intellectual property
We own the Service, including the software, design and documentation. You receive a non-exclusive, non-transferable right to use it for your internal business purposes during the agreement. Feedback you give us may be used to improve the Service.
10. Liability
Except as set out in these terms, the Service is provided without warranties, to the extent the law allows. Neither party is liable for indirect or consequential loss, such as lost profit, lost revenue or lost data that could have been prevented by your own export. Our total liability in any 12-month period is limited to the fees you paid for the Service during that period. These limitations do not apply to damage caused intentionally or through gross negligence, or where the law does not allow liability to be limited.
11. Term and termination
The agreement runs until either party terminates it. Unless your order says otherwise, you may terminate with one month's notice to the end of a calendar month. Either party may terminate with immediate effect if the other party materially breaches these terms and does not fix the breach within 30 days of written notice. When the agreement ends, you can export your data during the notice period; afterwards we delete it as described in the DPA.
12. Changes to these terms
We may update these terms. Material changes are announced by email at least 30 days before they take effect. If you do not accept a change, you may terminate the agreement before it takes effect.
13. Governing law and disputes
These terms are governed by Swedish law. Disputes are settled by Swedish courts, with Borås District Court (Borås tingsrätt) as the court of first instance.
Contact
Questions about these terms: info@codefab.dev.